Fraktpolicy

Shipping Policy

At Giannaz, we want your order to arrive safely, securely, and as quickly as possible. We partner with DHL for reliable delivery to our customers worldwide.

Order Processing

Orders are carefully prepared and dispatched after your payment has been successfully confirmed.

Please allow 1 to 3 business days for order processing. Processing times may be slightly longer during holidays, promotional periods, or periods of unusually high order volume.

Once your order has been shipped, you will receive a confirmation email containing your tracking information.

Delivery Times

Estimated delivery times vary depending on your destination:

Standard International Delivery: approximately 5 to 12 business days
Remote or hard-to-reach locations: delivery may take additional time

Please note that these are estimates rather than guaranteed delivery dates. Delays may occur due to customs inspections, weather conditions, carrier disruptions, or other circumstances beyond our control.

Shipping Carrier

All eligible orders are shipped through DHL. DHL may transfer a shipment to a local delivery partner when necessary to complete the final stage of delivery.

You can use the tracking number provided in your shipping confirmation to monitor your package's progress.

Shipping Costs

Shipping charges are calculated and displayed during checkout based on your delivery destination, order size, and available shipping method.

Any applicable shipping fees will be shown before you complete your purchase.

Customs, Duties, and Taxes

International orders may be subject to customs duties, import taxes, or other fees imposed by the destination country.

These charges are determined by local authorities and, unless otherwise stated at checkout, are the responsibility of the customer. We recommend checking your country's import requirements before placing an international order.

Address Accuracy

Please make sure your shipping information is correct before completing your purchase.

We cannot guarantee changes to the delivery address after an order has been dispatched. If an incorrect or incomplete address causes a delivery problem, additional shipping charges may apply for reshipment.

Tracking Your Order

After your package leaves our facility, you can follow its progress using the DHL tracking number included in your shipping confirmation email.

If your tracking information has not updated for several business days, please contact us so we can assist you.

Delayed or Missing Packages

If your package is significantly delayed or appears to be missing, please contact us with your order number and tracking information.

We will work with DHL to investigate the shipment and determine the appropriate next steps.

Damaged Packages

If your order arrives visibly damaged, please take photographs of the package and its contents before disposing of the packaging. Contact us as soon as possible so we can review the situation and assist you with your claim.